Cancellation & Refund Policy
What happens if your plans change, in plain words.
Last updated: November 2026
This page explains how payment, cancellations, changes and refunds work for private tours booked with us. If you have any questions, feel free to contact us.
Plans change. This page explains, in plain words, what happens if you need to cancel or change a private tour booked directly with Marrakech Tailor Made Tours.
Asking for a tour is free
Sending a request costs nothing and commits you to nothing. We reply within 24 hours with a plan and a quote. Nothing is booked until you confirm and pay.
How payment works
- Confirming your booking: a deposit or full payment confirms the booking, depending on the size of the trip, and your quote says which applies. Smaller bookings are paid in full when you confirm. For larger bookings, a 30% deposit confirms your tour.
- The balance: any balance is paid 48 hours before your tour.
- How you can pay: by bank transfer to our Wise account (preferred), by credit card, or in cash on the day of your tour.
A booking is confirmed once we have received your payment and sent you written confirmation.
If you cancel
| When you cancel | What you get back |
|---|---|
| 7 days or more before your tour | A full refund of everything you have paid. |
| Less than 7 days before your tour | We keep the deposit and refund anything you paid above it. If you paid in full, we refund everything above the 30% deposit amount. |
| Less than 48 hours before your tour, or if you don’t show up | No refund. |
To cancel, write to us on WhatsApp (+212 661 922 789) or by email (salam@marrakechtailormadetours.com). The date we receive your message is the date we use.
If you need to change your booking
Small changes, like a different start time or a stop added on the day, are usually free; just ask your guide. If you want to move your tour to another date, tell us at least 7 days before and we’ll move it free of charge, subject to availability. Within 7 days, a date change is treated as a cancellation.
If we have to cancel
If we cancel your tour for any reason, you get a full refund of everything you have paid, or a new date if you prefer.
Weather and events outside our control
In the mountains and the desert, weather sometimes closes a road or a trail (for example snow on the Tizi n’Tichka pass in winter). If that happens, we’ll offer you another route or another date. If neither works for you, we refund everything you have paid.
Bookings made on Airbnb or other platforms
If you booked through Airbnb Experiences or another platform, that platform’s cancellation and refund rules apply, and refunds are paid by the platform.
When refunds are paid
We send refunds within 14 days of your cancellation, to the account or card you paid with. Cash payments are refunded by bank transfer.
Questions
Write to salam@marrakechtailormadetours.com or message us on WhatsApp at +212 661 922 789. We reply within 24 hours. You can also read our Terms & Conditions.
We believe transparency is part of a great travel experience. Our team is always
available to explain any detail.
